Answers about plans, billing, your team, storage, the ChatGPT App, platforms and your data. Need something else? Reach us any time.
Yes. The Free plan keeps up to 10 orders and 10 customers at no cost and with no card required, for as long as you like. Every paid plan can also be tried free for 14 days without a card. If you decide not to subscribe, nothing is lost or locked: the workspace simply returns to Free with your data intact.
Free (free), Starter (£9/month or £90/year), Pro (£19/month or £190/year) and Team (£49/month or £490/year). Each step adds more capability, from unlimited orders to Client Files, advanced finance and team collaboration.
Both. Choose monthly for flexibility or yearly to save, paying for ten months instead of twelve. You can switch billing period at any time.
Yes. You can upgrade or downgrade at any time from the plan screen. Upgrades apply immediately; downgrades take effect at the end of your current billing period.
Free includes up to 10 orders and 10 customers, basic finance summaries, personal notes and the ChatGPT App. Client Files, advanced finance and team messaging require a paid plan.
You can cancel any time from your account; your workspace stays on its paid features until the end of the period you've already paid for, then returns to Free. Refunds follow our Refund & Cancellation policy linked in the app and footer.
Free, Starter and Pro are single-user workspaces. Team includes 5 seats so you can collaborate with your studio.
Yes. Team includes 5 seats, and the workspace owner can add more seats, £5/month or £50/year each, from the Plan screen, up to 10 users in total. Manage or cancel them any time from billing.
Internal team messaging, Quick Replies, team roles and permissions, join-request approval and To Do assignment are available on the Team plan.
Client Files storage is included on Pro (10 GB) and Team (50 GB), so you can upload, preview, download, rename and manage production files attached to each job. Free and Starter don't include Client Files.
Yes. Pro and Team can add +100 GB (£9/month · £90/year) or +200 GB (£15/month · £150/year) of Client Files storage on top of the plan, any time.
Yes. WooCommerce and Shopify connect natively from Settings, and almost any other platform, Wix, Squarespace, Etsy, BigCommerce or a custom website, can connect through a generic order webhook or a no-code tool like Zapier or Make. New online orders flow straight into Orders and Schedule, with the customer, items and totals mapped to your order workflow.
Yes. Every plan can claim a free name.nivadesk.app subdomain, and Pro and Team can connect a subdomain of their own website — like track.yourdomain.com — with one CNAME record from Settings. Order tracking and estimate links then carry your brand, and older nivadesk.app links keep working.
It connects your workspace to ChatGPT so you can ask about orders, due dates and recorded spending in plain language and get answers from your real studio data. It's included on every plan.
Yes. It connects through OAuth and respects your workspace permissions, it only sees what your plan and role allow, and you stay in control of the connection.
NivaDesk runs on Mac, iPad and iPhone, on the web at nivadesk.app, and on Android via Google Play. Your studio works the same across all of them.
Yes. Your workspace is cloud-based, so orders, customers, files and finance stay in sync in real time across Mac, iOS, Android and web.
You can subscribe on the web with secure Stripe checkout, or through Apple In-App Purchase and Google Play Billing on mobile. Whichever you choose, your plan applies to the same workspace everywhere.
Your workspace falls back to Free access when a paid subscription ends. Your data stays safe, and export and download access remains available so you're never locked out.
Yes. You keep ownership of your data and can export and download it at any time, including on Free.
You can request account and data deletion from Settings, or via the Account Deletion page linked in the app and on the website. We remove your data in line with our privacy policy.
NivaDesk is operated by EGGCRAFT LIMITED on secure cloud infrastructure. We follow the Privacy Policy and related legal pages (Terms, Cookies, Acceptable Use, Subprocessors) available in the app and footer.
The website and app default to English and automatically follow your device language where supported (including Turkish, German, French and more). Financial figures are shown in your local currency.
Visit nivadesk.app/support or use the Support & Contact link in the app. We're happy to help with setup, billing and anything else.
Two separate things keep your data safe. First, automatic backups that we run: deleted orders go to a Trash you can restore from for 30 days, and your whole database has point-in-time recovery (any moment in the last 7 days), daily backups kept for two weeks, and a daily account backup. Second, your own export: any time, you can download your own copy of your data from Settings → Data Management: a self-service export you control, separate from our backups.
